Incidents reported on status page for deskbird https://status.deskbird.com/ https://d1lppblt9t2x15.cloudfront.net/logos/8a2fd81f2fea7fc5393fe9fa2d08b748.png https://status.deskbird.com/ en https://status.deskbird.com/incident/729772 Wed, 24 Sep 2025 20:21:25 -0000 https://status.deskbird.com/incident/729772#67d7fe250447a16c3a156f8026ca68f75f7b1957f7a646641e7eeb1b9e9f7c7d Maintenance completed https://status.deskbird.com/incident/729772 Wed, 24 Sep 2025 20:21:25 -0000 https://status.deskbird.com/incident/729772#67d7fe250447a16c3a156f8026ca68f75f7b1957f7a646641e7eeb1b9e9f7c7d Maintenance completed https://status.deskbird.com/incident/729772 Wed, 24 Sep 2025 20:00:00 -0000 https://status.deskbird.com/incident/729772#43abc3d160393f244480e023c3c447e94f04745cf2f62ec0fdab8333664130de The scheduled emergency maintenance has been completed, and both app.deskbird.com and api.deskbird.com are fully available. We appreciate your patience and understanding with the need to perform this week. https://status.deskbird.com/incident/729772 Wed, 24 Sep 2025 20:00:00 -0000 https://status.deskbird.com/incident/729772#43abc3d160393f244480e023c3c447e94f04745cf2f62ec0fdab8333664130de The scheduled emergency maintenance has been completed, and both app.deskbird.com and api.deskbird.com are fully available. We appreciate your patience and understanding with the need to perform this week. https://status.deskbird.com/incident/728517 Mon, 22 Sep 2025 09:00:00 -0000 https://status.deskbird.com/incident/728517#58191c1e61f27dae1fe14173cd5a27db6a96d649e921f3517e21e1470b6fd5dc From 9:00 to 9:20am Monday, September 22nd deskbird experienced a severe degradation of service on app.deskbird.com and api.deskbird.com. From approximately 9:20 to 10:55am the degradation of service because progressively less severe as deskbird technical staff stabilized the system and implemented a number of real time remediation steps. The root cause was due to a database locking issue within the newly released floor plan service paired with high customer demand for this service, resulting in load that exceeded internal pre-release testing transaction volume. Steps have been taken to prevent further occurrences of this issue in the future. https://status.deskbird.com/incident/728517 Mon, 22 Sep 2025 09:00:00 -0000 https://status.deskbird.com/incident/728517#58191c1e61f27dae1fe14173cd5a27db6a96d649e921f3517e21e1470b6fd5dc From 9:00 to 9:20am Monday, September 22nd deskbird experienced a severe degradation of service on app.deskbird.com and api.deskbird.com. From approximately 9:20 to 10:55am the degradation of service because progressively less severe as deskbird technical staff stabilized the system and implemented a number of real time remediation steps. The root cause was due to a database locking issue within the newly released floor plan service paired with high customer demand for this service, resulting in load that exceeded internal pre-release testing transaction volume. Steps have been taken to prevent further occurrences of this issue in the future. https://status.deskbird.com/incident/728517 Mon, 22 Sep 2025 07:10:00 -0000 https://status.deskbird.com/incident/728517#f87efc6b4549f8ace9a54dfa7c7d17f4c7e7c7521e031fd8e77cff8b59ba5ea7 deskbird is currently investigating an issue causing service degradation on both app.deskbird.com and api.deskbird.com. At this time we do not have an ETA to resolution, but are actively working on identifying and resolving the issue. We will provide an update on the situation once we have additional details. https://status.deskbird.com/incident/728517 Mon, 22 Sep 2025 07:10:00 -0000 https://status.deskbird.com/incident/728517#f87efc6b4549f8ace9a54dfa7c7d17f4c7e7c7521e031fd8e77cff8b59ba5ea7 deskbird is currently investigating an issue causing service degradation on both app.deskbird.com and api.deskbird.com. At this time we do not have an ETA to resolution, but are actively working on identifying and resolving the issue. We will provide an update on the situation once we have additional details. https://status.deskbird.com/incident/709903 Sat, 30 Aug 2025 15:00:32 -0000 https://status.deskbird.com/incident/709903#da69fc537b012945cf2c5ebdad04ebd9bec627c25ca1d5cd2c21dd8ea0b833ca Maintenance completed https://status.deskbird.com/incident/709903 Sat, 30 Aug 2025 15:00:32 -0000 https://status.deskbird.com/incident/709903#da69fc537b012945cf2c5ebdad04ebd9bec627c25ca1d5cd2c21dd8ea0b833ca Maintenance completed https://status.deskbird.com/ Sat, 30 Aug 2025 14:52:58 +0000 https://status.deskbird.com/#767709652c43f751a26071812ac6a09865ace9ea9bb474755ffa3c58da5f8ecc api.deskbird.com recovered https://status.deskbird.com/ Sat, 30 Aug 2025 13:57:56 +0000 https://status.deskbird.com/#767709652c43f751a26071812ac6a09865ace9ea9bb474755ffa3c58da5f8ecc api.deskbird.com went down https://status.deskbird.com/ Sat, 30 Aug 2025 13:52:52 +0000 https://status.deskbird.com/#d5bce9a24ae287e23477a6899a3a7ef7e7f57c39370dac374d84c6daaede6ed5 api.deskbird.com recovered https://status.deskbird.com/ Sat, 30 Aug 2025 13:28:27 +0000 https://status.deskbird.com/#d5bce9a24ae287e23477a6899a3a7ef7e7f57c39370dac374d84c6daaede6ed5 api.deskbird.com went down https://status.deskbird.com/incident/709903 Sat, 30 Aug 2025 13:00:32 -0000 https://status.deskbird.com/incident/709903#5f053321fc6a4fa052570d417c8dc8a37ba5036f28a333784a57654d2618c2d5 deskbird continuously strives to improve the robustness, reliability and security of our application. While the majority of changes and improvements are completely invisible to our customers, there are occasions where that is not possible and a short period of planned downtime is required. deskbird makes every effort to schedule downtime of this nature in a way that minimizes the impact to our customers. This message is to inform you that deskbird will be performing planned database maintenance work and upgrades from 3pm-5pm CET on Saturday, August 30th. During this time the deskbird application will be unavailable. No customer action is required, and at the conclusion of the maintenance window customers will able access the application normally. Thank you for your patience and understanding. https://status.deskbird.com/incident/709903 Sat, 30 Aug 2025 13:00:32 -0000 https://status.deskbird.com/incident/709903#5f053321fc6a4fa052570d417c8dc8a37ba5036f28a333784a57654d2618c2d5 deskbird continuously strives to improve the robustness, reliability and security of our application. While the majority of changes and improvements are completely invisible to our customers, there are occasions where that is not possible and a short period of planned downtime is required. deskbird makes every effort to schedule downtime of this nature in a way that minimizes the impact to our customers. This message is to inform you that deskbird will be performing planned database maintenance work and upgrades from 3pm-5pm CET on Saturday, August 30th. During this time the deskbird application will be unavailable. No customer action is required, and at the conclusion of the maintenance window customers will able access the application normally. Thank you for your patience and understanding. https://status.deskbird.com/incident/700644 Tue, 22 Jul 2025 17:27:00 -0000 https://status.deskbird.com/incident/700644#2d7ffdb22f70895e05f2c6a26b9e595d4fa6a8acccf2441aa091fdc1d4c37f1a The previously reported issue impacting api.deskbird.com and app.deskbird.com has been resolved and full functionality has been restored. The root cause of this issue has been identified as an excessively resource intensive database migration. As a result we’ll be updating our pre-release database migration testing procedures to better identify and prevent these issues in the future. Thank you for your patience and understanding. https://status.deskbird.com/incident/700644 Tue, 22 Jul 2025 17:27:00 -0000 https://status.deskbird.com/incident/700644#2d7ffdb22f70895e05f2c6a26b9e595d4fa6a8acccf2441aa091fdc1d4c37f1a The previously reported issue impacting api.deskbird.com and app.deskbird.com has been resolved and full functionality has been restored. The root cause of this issue has been identified as an excessively resource intensive database migration. As a result we’ll be updating our pre-release database migration testing procedures to better identify and prevent these issues in the future. Thank you for your patience and understanding. https://status.deskbird.com/ Tue, 22 Jul 2025 17:26:12 +0000 https://status.deskbird.com/#d2250a3fe78c9e3757f06b1e644d6e12f516bfa581e7b7266a2b72a529cccf95 api.deskbird.com recovered https://status.deskbird.com/ Tue, 22 Jul 2025 16:06:53 +0000 https://status.deskbird.com/#d2250a3fe78c9e3757f06b1e644d6e12f516bfa581e7b7266a2b72a529cccf95 api.deskbird.com went down https://status.deskbird.com/incident/700644 Tue, 22 Jul 2025 16:06:00 -0000 https://status.deskbird.com/incident/700644#2ea2d0919c08f1aff333559de24a1170de7dd732d18c9514579821bf29354ea4 deskbird is currently investigating an issue impacting our application, resulting in api.deskbird.com and app.deskbird.com being unavailable. Our team is actively working to restore full functionality as quickly as possible. Thanks for your patience! https://status.deskbird.com/incident/700644 Tue, 22 Jul 2025 16:06:00 -0000 https://status.deskbird.com/incident/700644#2ea2d0919c08f1aff333559de24a1170de7dd732d18c9514579821bf29354ea4 deskbird is currently investigating an issue impacting our application, resulting in api.deskbird.com and app.deskbird.com being unavailable. Our team is actively working to restore full functionality as quickly as possible. Thanks for your patience! https://status.deskbird.com/incident/576820 Tue, 27 May 2025 17:48:22 -0000 https://status.deskbird.com/incident/576820#dd22838bb957d12920de345a69e1ef7cb0c3c63c8b788a4871ddea7a6e8ef77d Maintenance completed https://status.deskbird.com/incident/576820 Tue, 27 May 2025 16:00:00 -0000 https://status.deskbird.com/incident/576820#aa349b8407b20b53147f1a6838b75f891614b7057087f11e987361f94bef3842 We will be conducting scheduled maintenance on the deskbird SCIM API on Tuesday, May 27th, 2025, between 6:00 PM and 10:00 PM CEST. During this window, the SCIM API will be temporarily unavailable as we carry out essential data migration to ensure long-term consistency and performance. Please note: - The deskbird app will remain fully operational for all users throughout the maintenance. - The SCIM API is responsible for the automatic provisioning and deprovisioning of users. Any changes made in your identity provider during the maintenance window will be processed automatically once the next SCIM sync occurs. - To prevent potential errors, you may disable your SCIM integration temporarily. If your active SCIM integration logs errors during this period, simply wait for the sync to resume after maintenance concludes. We appreciate your understanding and continued support. https://status.deskbird.com/incident/576820 Tue, 27 May 2025 16:00:00 -0000 https://status.deskbird.com/incident/576820#aa349b8407b20b53147f1a6838b75f891614b7057087f11e987361f94bef3842 We will be conducting scheduled maintenance on the deskbird SCIM API on Tuesday, May 27th, 2025, between 6:00 PM and 10:00 PM CEST. During this window, the SCIM API will be temporarily unavailable as we carry out essential data migration to ensure long-term consistency and performance. Please note: - The deskbird app will remain fully operational for all users throughout the maintenance. - The SCIM API is responsible for the automatic provisioning and deprovisioning of users. Any changes made in your identity provider during the maintenance window will be processed automatically once the next SCIM sync occurs. - To prevent potential errors, you may disable your SCIM integration temporarily. If your active SCIM integration logs errors during this period, simply wait for the sync to resume after maintenance concludes. We appreciate your understanding and continued support. https://status.deskbird.com/incident/557888 Wed, 07 May 2025 08:40:00 -0000 https://status.deskbird.com/incident/557888#5df8171655ff5ef35ad546eaaac102055336f9c32e5f784027d27a308ec2a396 The previously reported issue causing degradation and service outages on api.deskbird.com and app.deskbird com has been identified as a regional issue with deskbird's cloud service provider. While the cloud service provider issue is ongoing, deskbird has implemented a workaround to restore application services. deskbird is continuing to monitor the situation and verify full functionality of our services. https://status.deskbird.com/incident/557888 Wed, 07 May 2025 08:40:00 -0000 https://status.deskbird.com/incident/557888#5df8171655ff5ef35ad546eaaac102055336f9c32e5f784027d27a308ec2a396 The previously reported issue causing degradation and service outages on api.deskbird.com and app.deskbird com has been identified as a regional issue with deskbird's cloud service provider. While the cloud service provider issue is ongoing, deskbird has implemented a workaround to restore application services. deskbird is continuing to monitor the situation and verify full functionality of our services. https://status.deskbird.com/incident/557888 Wed, 07 May 2025 05:48:00 -0000 https://status.deskbird.com/incident/557888#e5e58a15e790b70a02605af17782ca2488adfc0922cbd66c8759603d825d7ad5 We’re currently experiencing some service disruptions, which appear to be linked to a broader issue with one of our cloud providers. Our team is actively monitoring the situation and working to restore full functionality as quickly as possible. Thanks for your patience! https://status.deskbird.com/incident/557888 Wed, 07 May 2025 05:48:00 -0000 https://status.deskbird.com/incident/557888#e5e58a15e790b70a02605af17782ca2488adfc0922cbd66c8759603d825d7ad5 We’re currently experiencing some service disruptions, which appear to be linked to a broader issue with one of our cloud providers. Our team is actively monitoring the situation and working to restore full functionality as quickly as possible. Thanks for your patience! https://status.deskbird.com/incident/418120 Wed, 28 Aug 2024 19:15:34 -0000 https://status.deskbird.com/incident/418120#267917b9899d8aabc0770e75e97c7027a825271650190cf91988cc283a432d6a Maintenance completed https://status.deskbird.com/incident/418120 Wed, 28 Aug 2024 19:00:00 -0000 https://status.deskbird.com/incident/418120#dd2f8d24b5aa15ecaf8e5d7d9d6c811b7dacecdcde76bd5176cb0d32c9d6d8ce Deskbird is about to release a public API and we will change our main HTTPS/SSL certificate to include the new subdomain used for it. The app will not be reachable for a short period of time while the certificate is updated. This message is to inform you that deskbird will be performing this change in the evening of Wednesday, August 28th, 2024 between 9 and 10pm CEST. Thank you for your patience and understanding. https://status.deskbird.com/incident/418120 Wed, 28 Aug 2024 19:00:00 -0000 https://status.deskbird.com/incident/418120#dd2f8d24b5aa15ecaf8e5d7d9d6c811b7dacecdcde76bd5176cb0d32c9d6d8ce Deskbird is about to release a public API and we will change our main HTTPS/SSL certificate to include the new subdomain used for it. The app will not be reachable for a short period of time while the certificate is updated. This message is to inform you that deskbird will be performing this change in the evening of Wednesday, August 28th, 2024 between 9 and 10pm CEST. Thank you for your patience and understanding. https://status.deskbird.com/incident/379394 Tue, 04 Jun 2024 16:18:00 -0000 https://status.deskbird.com/incident/379394#bbbd8c2aab5d8a2c0f313a6ec43015c1c1b4791eda5c8e9ad59a58b9c231ae84 The issue was resolved https://status.deskbird.com/incident/379394 Tue, 04 Jun 2024 16:18:00 -0000 https://status.deskbird.com/incident/379394#bbbd8c2aab5d8a2c0f313a6ec43015c1c1b4791eda5c8e9ad59a58b9c231ae84 The issue was resolved https://status.deskbird.com/incident/379394 Tue, 04 Jun 2024 16:03:00 -0000 https://status.deskbird.com/incident/379394#3045a2db44497a53953ced013ff34bad271643a5c73052d971d5f4125e3a9339 There was a 15min interruption of service during an app update https://status.deskbird.com/incident/379394 Tue, 04 Jun 2024 16:03:00 -0000 https://status.deskbird.com/incident/379394#3045a2db44497a53953ced013ff34bad271643a5c73052d971d5f4125e3a9339 There was a 15min interruption of service during an app update https://status.deskbird.com/incident/327671 Sun, 03 Mar 2024 09:24:01 -0000 https://status.deskbird.com/incident/327671#6da884714d540d7e87e23aa58fc0b4a01a6c07ab89983e9387744e5c0dfa2f75 Maintenance completed https://status.deskbird.com/incident/327671 Sun, 03 Mar 2024 09:24:01 -0000 https://status.deskbird.com/incident/327671#6da884714d540d7e87e23aa58fc0b4a01a6c07ab89983e9387744e5c0dfa2f75 Maintenance completed https://status.deskbird.com/incident/327671 Sun, 03 Mar 2024 09:00:00 -0000 https://status.deskbird.com/incident/327671#cf6dc4a0593728e5aed1c94b3040f2c5d5676b5a0e5a3a179f42e7649217724b Deskbird continuously strives to improve the robustness, reliability and security of our application. While the majority of changes and improvements are completely invisible to our customers, there are occasions where that is not possible and a short period of planned downtime is required. Deskbird makes every effort to schedule downtime of this nature in a way that minimizes the impact to our customers. This message is to inform you that deskbird will be performing planned maintenance work and upgrades from 10-11:30am on Sunday March 3rd, 2024. During this time the deskbird application will be unavailable. No customer action is required, and at the conclusion of the maintenance window customers will able access the application normally. Thank you for your patience and understanding. https://status.deskbird.com/incident/327671 Sun, 03 Mar 2024 09:00:00 -0000 https://status.deskbird.com/incident/327671#cf6dc4a0593728e5aed1c94b3040f2c5d5676b5a0e5a3a179f42e7649217724b Deskbird continuously strives to improve the robustness, reliability and security of our application. While the majority of changes and improvements are completely invisible to our customers, there are occasions where that is not possible and a short period of planned downtime is required. Deskbird makes every effort to schedule downtime of this nature in a way that minimizes the impact to our customers. This message is to inform you that deskbird will be performing planned maintenance work and upgrades from 10-11:30am on Sunday March 3rd, 2024. During this time the deskbird application will be unavailable. No customer action is required, and at the conclusion of the maintenance window customers will able access the application normally. Thank you for your patience and understanding. https://status.deskbird.com/incident/327671 Sun, 03 Mar 2024 09:00:00 -0000 https://status.deskbird.com/incident/327671#cf6dc4a0593728e5aed1c94b3040f2c5d5676b5a0e5a3a179f42e7649217724b Deskbird continuously strives to improve the robustness, reliability and security of our application. While the majority of changes and improvements are completely invisible to our customers, there are occasions where that is not possible and a short period of planned downtime is required. Deskbird makes every effort to schedule downtime of this nature in a way that minimizes the impact to our customers. This message is to inform you that deskbird will be performing planned maintenance work and upgrades from 10-11:30am on Sunday March 3rd, 2024. During this time the deskbird application will be unavailable. No customer action is required, and at the conclusion of the maintenance window customers will able access the application normally. Thank you for your patience and understanding. https://status.deskbird.com/incident/327671 Sun, 03 Mar 2024 09:00:00 -0000 https://status.deskbird.com/incident/327671#cf6dc4a0593728e5aed1c94b3040f2c5d5676b5a0e5a3a179f42e7649217724b Deskbird continuously strives to improve the robustness, reliability and security of our application. While the majority of changes and improvements are completely invisible to our customers, there are occasions where that is not possible and a short period of planned downtime is required. Deskbird makes every effort to schedule downtime of this nature in a way that minimizes the impact to our customers. This message is to inform you that deskbird will be performing planned maintenance work and upgrades from 10-11:30am on Sunday March 3rd, 2024. During this time the deskbird application will be unavailable. No customer action is required, and at the conclusion of the maintenance window customers will able access the application normally. Thank you for your patience and understanding.